Ok one screw left and this hook/foot thing? Press the button again to open the bin base. Part no. 920765-04. There should be a green, yellow, blue, pink or whatever colour inner bin part that should be there. The Dyson DC41 Animal has an active base plate (see video link at bottom of review for a good look at this feature). You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881. DO NOT use your Dyson with the filters removed other than for a quick test as you will damage your motor. If your answer is "It's just a clear bin with nothing else inside it" you have solved your problem. You can solve this by ordering a new HEPA post filter below or you can contact our Customer Support Team at 1-866-314-8881. One thing causes the blockage and then dust and dirt builds up behind it. Check the changeover valve for blockages and remove as necessary. Caution is recommended, there a some delicate, large, plastic parts that can break while replacing this internal hose. Recline the machine into the vacuuming position. This applies to DC24, DC25, DC40, DC41, DC50, Dyson Light Ball UP22 and Dyson Ball 2 HEPA filters Turn the Brush bar off using the switch next to the power button. Pull the clear plastic catch on the base away from the bin. Dysons make a loud hissing sound when there is a blockage in the system somewhere. Check the bin release catch for signs of damage. Removing the filters to test the suction does not always work! 920765-04. Replacement HEPA post filter for your Dyson vacuum cleaner. This would suggest there is a blockage somewhere in the machine. 920765-04. Check the housing for any debris and remove as necessary. There is quite a rare fault with the DC25 and DC27 when the small transfer hose shortens with time causing a loss of suction, the only solution for this is to buy a new transfer hose. Press the button again to open the bin base. The Dyson ball series, it has twice the suction power of competitor vacuums. Buford for model number dc41 asked on 2019-10-28. Disconnect the handles at each point to determine where the blockage is. Most Dyson vacuum cleaner models have one to two filters that should be regularly cleaned. http://www.vacuumspot.com.au A quick trouble shooting guide to fix a loss of suction in a DC14 Dyson. I have removed popcorn, 2p pieces, biros, bits of coathangers and peashooters. Fix these issues to restore suction. Check the entry duct hatch for obstructions and that the seal is correctly seated. Pull the clear plastic catch on the base away from the bin. Taking care, remove the swivel C-clip connector and pull the cleaner head away from the vacuum's main body. It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell. Remove the soleplate and carefully cut away any hair or fibres using scissors. Replacement bin for your Dyson vacuum cleaner. Remove the bin and cyclone from the machine and unclip the cyclone top handle. How to replace Active Base plate on Dyson 41 ... my DC41 has lost suction.There is plenty of suction at the point where the bin fits on the motor but very little at the end of the hose or floor brush. We compare these vacuums based on features, functions, price, images, video, and more. See our side by side analysis of the Dyson DC41 and DC65. DC41 Animal Complete vacuum (Iron/Bright Silver/Satin Rich Blue) ... Part no. Lock the soleplate by turning both fasteners outwards as far as they will go. Press the button at the top of the cyclone handle. DC02, DC03, DC04 and DC05 are not much different. Note: The Brush bar will automatically switch on when the machine is reclined into the vacuuming position. The picture below is what it looks like on a DC01. You can update your contact preferences at any time in the Keep in touch section of Your Dyson. There is also a relevant topic on these machines on the unofficial Dyson forums here: Stripping Down a DC41 Cleaner Head: Brushroll Motor & Design Faults. Press the button at the top of the cyclone handle and remove the bin from the machine. or is it just a plastic bin? Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down. ... Part no. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565. For cylinder Dyson vacuums troubleshooting suction problems is done by removing the hose at the main part of the machine and testing the suction, if it is poor clean or replace the filter, if it is good then the blockage is in the hose or handle. Which means the cleaner head is going to stay closer to the floor. DO NOT use your Dyson with the filters removed other than for a quick test as you will damage your motor. A: Answer Hi this is Jay from Dyson. Plug the machine in and recline into the vacuuming position. Get the new bin inner part (if you still can as only used ones will be available now) and wash your filter, if you haven't killed your motor it should work as normal again. If the troubleshooting above did not solve your problem then click the links below to troubleshoot the base or the handle if you are still having problems: Dyson vacuum cleaner - Suction problems troubleshooting tips, Before you do anything else, replace or wash your pre-filter and let it thoroughly dry (I can't emphasise enough how it must be THOROUGHLY DRY if not you will be looking at a motor replacement). £37.50. Check where the hose connects for any blockages. Sometimes the washable filter becomes blocked and cannot be cleaned resulting in loss of suction across the whole machine. Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing. The suction power of a vacuum is immensely affected when its filters get clogged. On the newer cylinder models and some handheld models removing the filter is enough to completely kill the suction. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body. Press the bin release button on the cyclone handle. The clear bin can be wiped with a damp cloth.   Washing your HEPA filter causes more problems as eventually it will lead to a high pitched whistle when you turn on your Dyson and when you turn it off, the only way to solve it is to replace the HEPA filter. The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. Replacement wand for your Dyson vacuum cleaner. Leave to dry completely for a minimum of 24 hours. Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. Pull handle back and recline machine into vacuuming position ensuring the stabilising wheels are facing up towards the back of the machine. Press the button on the hose collar to release the Wand from the hose. To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark. Where to Buy a Dyson DC41 Motor » Dyson DC50 Blocked and Hissing – Not Picking Up. Check the Brush bar through the window at the front of the Cleaner head. Check inlet suction. Press the wand release button and lift the wand out of the hose. There are several things that might make a Dyson vacuum lose suction, such as clogged hoses or a dirty filter. Ex-Dyson service engineer with over 15,000 repairs For cylinder Dyson vacuums troubleshooting suction problems is done by removing the hose at the main part of the machine and testing the suction, if it is poor clean or replace the filter, if it is good then the blockage is in the hose or handle. If you are still having problems with the suction on your Dyson vacuum after cleaning the filters then make sure the bin is empty remove your filters and quickly test the suction from the handle it should take no more than 5 seconds of running to do this. Refit the soleplate by locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head. Recline the machine and lay it on its back or side. Pull the clear plastic catch on the base away from the bin. Verified Purchase. Our Customer Support Team will be able to solve your problem at 1-866-314-8881. You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881. If you have just washed your filters but you have been decorating sucking up plaster dust, paint dust etc then wash your filters again as this fine dust gets to your filters a lot easier than normal household dust and blocks them a lot quicker. The stabiliser wheels will automatically lower. Removing the filters rules out any problems with the filters. Wash with cold water only. Ensure that the connection pins underneath the Cleaner head are located correctly. Small movements of the wrist will create a zig zag motion in the Cleaner head allowing easier cleaning around furniture. Replacement cleaner head for your Dyson vacuum cleaner. Dyson Ball Animal. Please try again. We're sorry, but something went wrong. Also if there’s any tear or puncture in the tube, this can be responsible too.   Step 4: Check the Floor Cleaning Head First remove Phillips head screw (may not be present in all variants) and pull the internal hose collar down. Lay the machine on its front. If you have a ball model a top tip for you is to only wash the pre filter on your Dyson, for most models this is the one in the top of the Cyclone (some ball models don't use pre filters such as the Cinetic model). Our Customer Support Team will be able to solve your problem at 1-866-314-8881. It also is suitable for two more surfaces. Look at the photo below to help you. Recline the machine into the vacuuming position. This Dyson vacuum was built off of the previous DC 41 model. Hello Buford, thank you for your inquiry! Turn the machine on, keeping it in the upright position. I took apart my dyson 40 & have a piece left over. Hardly no suction. Sorry, this product is currently out of stock. Press the button near the rectangular inlet to separate the clear bin from the cyclone. Once the parts are completely dry, reassemble and test the machine. Check the opening on the Cleaner head for blockages and remove as necessary. 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